How to restrict Views in list and form based on Roles

[shilpa26]

Hi,

I have a requirement to set a view(service_request) as default on a table for all users except for users with Admin role. That is users that do not have admin role should only see service_request view and should not be allowed to change the view through context Menu both in List and Form and users with Admin should be able to change the view. I tried to use View Rules but observed it hides the view option irrespective of the roles. Is there any other way to achieve this?

Thanks in Advance,

Shilpa

[Michael Laban]

To make the other views unavailable you could  go to UI View (sys_ui_view.list) for each view and the role of 'admin' to the view.  This would make that view (list and form) available only to a user with the admin role.  You may need to validate if the view(s) are used in any redirect logic in places like business rules, etc, and modules. 

[Suneesh]

Hi @shilpa26 Please find product document 
https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/administer/navigation-and...

Please mark my answer correct and helpful if this works for you

Thanks and Regards,
Suneesh