Creating knowledge from a change

[snadmin123]

I want to be able to create knowledge from Change. I exposed the Knowledge field but on closure of change dont see knowledge article created even the knowledge checkbox is checked. Is there anything else that needs to be set up.

Thanks in advance

[Pradeep Sharma · Accepted solution]

Hello SP,

You have to write a BR on change table to make that work. Just double check if there is any BR created already on "Knowledge" field on change table.

To create you can refer the OOB BR "Incident Create Knowledge" on incident table.

[alokgupta]

Hi Pradeep,

I am not able to create knowledge article from change.

I have created the business rule.But still i am not able to create knowledge article from change management.

Can you please help me on this?

Regards,
Alok Gupta

[sakshinitna]

Hi Alok ,

Use this business rule i created and its working completely fine.

var sub = gs.getProperty('glide.knowman.submission.workflow');

if (sub == 'true')

submitCandidate();

else

submitDirect();

function submitDirect() {

var kb = new GlideRecord("kb_knowledge");

kb.source = current.sys_id;

kb.short_description = current.short_description; // Change short description

kb.sys_domain = current.sys_domain;

kb.text = current.close_notes.getHTMLValue(); // You can change to description or closure notes

kb.workflow_state = 'draft';

kb.kb_knowledge_base = gs.getProperty("glide.knowman.task_kb", "dfc19531bf2021003f07e2c1ac0739ab");

kbSysId = kb.insert();

if (kbSysId)

gs.addInfoMessage(gs.getMessage(

'Knowledge Article created: {0} based on closure of Change: {1}',

[kb.number, current.number]

));

}

function submitCandidate() {

var gr = new GlideRecord('kb_submission');

gr.parent = current.sys_id;

gr.short_description = current.short_description; // Change description

gr.sys_domain = current.sys_domain;

gr.text = current.close_notes.getHTMLValue(); // You can use description/close notes

gr.insert();

gs.addInfoMessage(gs.getMessage(

'Knowledge Submission created: {0} based on closure of Change: {1}',

[gr.number, current.number]

));

}

[snadmin123]

That's a lot. I got it working.