Creating knowledge from a change

[snadmin123]

I want to be able to create knowledge from Change. I exposed the Knowledge field but on closure of change dont see knowledge article created even the knowledge checkbox is checked. Is there anything else that needs to be set up.

Thanks in advance

[Pradeep Sharma · Accepted solution]

Hello SP,

You have to write a BR on change table to make that work. Just double check if there is any BR created already on "Knowledge" field on change table.

To create you can refer the OOB BR "Incident Create Knowledge" on incident table.

[alokgupta]

Hi Pradeep,

I am not able to create knowledge article from change.

I have created the business rule.But still i am not able to create knowledge article from change management.

Can you please help me on this?

Regards,
Alok Gupta

[snadmin123]

That's a lot. I got it working.

[Jayashri Sonawa]

can you please provide the BR code? So, I will refer