How to send a mail to servicenow outside vendors using flow designer

User_267
Tera Contributor

‎09-19-2023 03:16 AM

How to send mail to servicenow outside vendors using flow designer. Email has to be sent to outside vendor as part of flow.

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Prabu Velayutha
Mega Sage
Mega Sage

‎09-19-2023 04:03 AM

Hi @User_267 

 

You can create a flow Action with email step and call the action in flows.  Find the screenshot below.

 

PrabuVelayutha_0-1695121635139.png

If my response helps to solve your issue, kindly mark it as helpful & correct.

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User_267
Tera Contributor
In response to Prabu Velayutha

‎09-19-2023 05:13 AM

outside vendor profile won't be in servicenow, so in To: if i select that person mail, then the vendor is not receiving any mails.

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Prabu Velayutha
Mega Sage
Mega Sage
In response to User_267

‎09-19-2023 06:15 AM

May I know which instance it is Prod or Non Prod?

If it is non-prod outgoing may be disabled by default. 

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User_267
Tera Contributor
In response to Prabu Velayutha

‎09-19-2023 06:16 AM

It's my personal PDI and i enabled, email sending option 

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