How to setup a filter in Servicenow Workspace to show TKT getting uptaded to an existing ticket

tamascsak
Kilo Explorer

I'm trying to create a filter where I can see e.g. 100 TKT actioned by me from a given month.

Of which 20 were "Task type": Incident (and opened an Incident from the TKT)

30 were "Task Type" Request (and opened a REQ which opened a RITM)

50 were "Task Type": Update Existing (update to an existing INC or TASK the TKT which gets updated as an internal worknote)

 

I've tried for hours to setup something, but I'm unsuccessful, I have only filtered out the "short Description" but that doesn't show the reality.

 

Any help is appreciated, 

Thank you

0 REPLIES 0