How to setup a filter in Servicenow Workspace to show TKT getting uptaded to an existing ticket
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6 hours ago
I'm trying to create a filter where I can see e.g. 100 TKT actioned by me from a given month.
Of which 20 were "Task type": Incident (and opened an Incident from the TKT)
30 were "Task Type" Request (and opened a REQ which opened a RITM)
50 were "Task Type": Update Existing (update to an existing INC or TASK the TKT which gets updated as an internal worknote)
I've tried for hours to setup something, but I'm unsuccessful, I have only filtered out the "short Description" but that doesn't show the reality.
Any help is appreciated,
Thank you
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Service Desk
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