How to setup overlapping shift pattern in oncall-scheduling ?

clarkchong
Kilo Contributor

Hi

I am exploring the oncall scheduling to reflect the below shift patterns - however I am unable to enter a shift which has an overlapping:

Shift Pattern:

1:

7am-3pm

2pm-11pm

10pm-7am

Weekend On call standby

2:

12 hours shift

7am-7pm

7pm-7am

4 days working, 3 days off rotation

The system is giving error whenever I have a shift that has overlapping. Please advise. Thank you in advance

3 REPLIES 3

rohantyagi
ServiceNow Employee
ServiceNow Employee

what is the error. Screenshot please.


It just says another predefined shift is overlapping with the one I am setting up. I guess this is the design


kirkr
Tera Expert

We've tried to do this as well and unfortunately this is a limitation of the on-call scheduling