Hi,I'm looking to use change success score so that I can get to a point whereby dynamic risk assessment is possible. However, on the change success score dashboard it's only possible to breakdown by assignment group. Is there a way that this can be d...
Hi , I have 300+ articles from old instance and would like to migrate them to new instance please share recommended methods and advantages/disadvantages Secondly has anyone used to add to update set feature to migrate KB how was their experience ? T...
Hello all, I have a script include that keeps failing and I do not know where to find the errors. There is something unexpected going on and there is not an object created or something of the sort. Where should I look? Thank you.
Hi Community, I have previewed an update set and got some update set preview problems/errors. When i am selecting 'accept remote update' and reloading it, its again showing those update set preview problems/errors with the same count and removing the...
Hi, I wish to either remove all together or default the time in the date picker to 00:00:00 , is this at all possible. At the moment it defaults to the current time. Many thanks Clive
Hi All, Ha anyone integrated ServiceNow with net suite. If yes could you provide overview of what kind of integration it was and how it was achieved?
Hello Everyone, I'd like to know if there's an elegant way of limiting the number of children tasks that can be linked to a parent? Currently there's no limitation, such that users can link 5000> tasks to a single record.
Hi SN expert,I need to dynamically set the value of the "Access Type" field based on the "Existing Access" field. The "Access Type" field has two options:1. New Access2. Modify AccessIf the "Existing Access" field (a multi-line text field) contains a...
What ServiceNow feature can be triggered by events and is used to inform users about activities or updates in serviceNow
Hello. We're encountering a scenario where knowledge articles are being displayed in the 'form_view' in the ESC.Previously, we activated a Page Route Map to correctly redirect these articles to their designated view (kb_view). However, we've noticed ...
What permissions does a user with no role have? Why is it they are able to view tickets of ALL users with I impersonate them? I have admin access.
How many organizations added a fourth Change model of "Expedited"? If so what is the approval workflow for that expedited change?
Hi All, I am looking some modification in problem form wherein I wanted to have change task clouser manadate before closing the problem ticket .in case one try to close the task it should dispaly the msg on screen you need to close all open problem t...
This query is about Survey notifications. Not everyone fills in the survey after they accept the incident solution.A few users fill in the survey immediately after they had accepted the solution for the incident, so the notification is not required i...
Hi Team,After logging in, users with the ITIL role are forwarded directly to the Operational Workspace. Who has an idea for implementing this?BR
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