How to show a field message if the cursor is placed inside the Short description field in a incident

[Anusha Savanth]

Hi Team,
If the cursor is placed inside the short description field of incident GUI, then the field message should appear on below the short description field.

Could you please suggest how to achieve this?

[SatyakiBose]

Hello @Anusha Savanth  

Please follow the below steps:

1. Navigate to - Configure dictionary
2. Click on advanced view
3. Navigate to labels in the related list
4. Go to the hint column, and add your text.
5. Refresh the screen, and your help message should be visible.

[Anusha Savanth]

If I Click inside the empty short description field then only the message should appear.
It should not appear as onhover.

[BharathChintala]

@Anusha Savanth  That is not practically possible in servicenow

 as @SatyakiBose  mentioned you can use helper text and show it as question mark symbol when they hover on that question mark they can see text 

or write onChange client script on description 

so when something entered then field message will appear