How to show survey results with comments when referencing the asmt_metric_results table

AbbasP
Tera Guru

Hello all,

I currently have a customer satisfaction report which points the Metric results table. I have most of the fields I require, however, how do I get the comments field added into this report?

The below columns is what I have to show me the Task number, Name, etc but I just need to add the comments field to make this complete:

 

AbbasP_0-1747806211162.png

 

1 ACCEPTED SOLUTION

@AbbasP 

there is this OOTB task assessment detail database view which covers something similar and joins the related assessment tables so that you can see the survey question responses

you can try to see that and replicate for your task extended table

AnkurBawiskar_0-1747884441909.png

When you do Try It it shows like this

AnkurBawiskar_1-1747884510079.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

6 REPLIES 6

Thanks @Ankur Bawiskar  for the information. This has helped me progress and I have been able to create a database view required to get the data. The view now looks like this:

 

AbbasP_0-1747975499924.png

 

When generating a report pointing to this table, I am able to get the required data, however the report results show duplicate entries for the same ticket. How can I make it so it only shows unique RITMs?

 

AbbasP_1-1747975690767.png

 

@AbbasP 

Glad to know that my response helped you.

duplicate might be because that survey was taken multiple times? did you check that?

I believe I have answered your original question.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader