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05-22-2025 08:47 AM
Is there an out-of-the-box (OOTB) workflow for ServiceNow catalog items — even a basic one — that I can use as a starting point to customize?
I’m looking for something that covers the following flow:
A request is submitted
A Requested Item (RITM) is automatically created
An approval process kicks in: first by the requester's line manager, followed by a specific approval group
Once approved, a catalog task is generated for fulfilment and automatically assigned to a designated support group.
Solved! Go to Solution.
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05-22-2025 09:38 AM
Yes, it's called Step based request fulfillment. It's a flow in Flow Designer.
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05-22-2025 09:38 AM
Yes, it's called Step based request fulfillment. It's a flow in Flow Designer.
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05-22-2025 09:42 AM
@AmM01 it's worth noting that you can't directly edit the OOB flows. You need to make a clone/copy and then you can edit the copy.