OOTB flow for Catalog Items

[AmirMohamed01]

Is there an out-of-the-box (OOTB) workflow for ServiceNow catalog items — even a basic one — that I can use as a starting point to customize?

I’m looking for something that covers the following flow:

• A request is submitted

• A Requested Item (RITM) is automatically created

• An approval process kicks in: first by the requester's line manager, followed by a specific approval group

• Once approved, a catalog task is generated for fulfilment and automatically assigned to a designated support group. 

[BrianProvencher · Accepted solution]

Yes, it's called Step based request fulfillment. It's a flow in Flow Designer.

[BrianProvencher]

@AmirMohamed01 it's worth noting that you can't directly edit the OOB flows. You need to make a clone/copy and then you can edit the copy.