OOTB flow for Catalog Items

AmM01
Tera Contributor

Is there an out-of-the-box (OOTB) workflow for ServiceNow catalog items — even a basic one — that I can use as a starting point to customize?

I’m looking for something that covers the following flow:

  • A request is submitted

  • A Requested Item (RITM) is automatically created

  • An approval process kicks in: first by the requester's line manager, followed by a specific approval group

  • Once approved, a catalog task is generated for fulfilment and automatically assigned to a designated support group. 

 

1 ACCEPTED SOLUTION

BrianProvencher
Giga Guru

Yes, it's called Step based request fulfillment. It's a flow in Flow Designer.

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2 REPLIES 2

BrianProvencher
Giga Guru

Yes, it's called Step based request fulfillment. It's a flow in Flow Designer.

@AmM01 it's worth noting that you can't directly edit the OOB flows. You need to make a clone/copy and then you can edit the copy.