How to show zero if there is now P1 ticket on the report

Rahul Raja Sami
Tera Guru

‎12-13-2023 06:19 AM - edited ‎12-13-2023 06:22 AM

Hi
I have created a time series report grouped by Priority. It is showing data if there are any related records and will not show it they aren't any. I want to show it as zero if there isn't any related record, how?

And I dont understand why I am not able to attach related images here? 

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11 REPLIES 11

Not applicable

‎12-13-2023 06:33 AM

Hi @Rahul Raja Sami 

 

as per the conclusion from the below article you cannot show zero values on a line graph report in ServiceNow reports

 

https://www.servicenow.com/community/developer-forum/how-can-i-display-a-zero-count-data-point-on-li...

 

Thanks & Regards,

Eswar Chappa

Mark my answer correct and Helpful if this helps you 😀

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AndersBGS
Tera Patron

‎12-13-2023 06:56 AM

HI @Rahul Raja Sami ,

 

Not possible through the report designer for a time series report, but can be done if you utilize performance analytics. Alternative, create a single score report, then it will show "0" of there is non.

 

If  my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

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Rahul Raja Sami
Tera Guru
In response to AndersBGS

‎12-13-2023 10:02 AM

Hi @AndersBGS , if you are talking about PA Indicator, can you help me configuring one?

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