How to show zero if there is now P1 ticket on the report

Rahul Raja Sami
Tera Guru

Hi
I have created a time series report grouped by Priority. It is showing data if there are any related records and will not show it they aren't any. I want to show it as zero if there isn't any related record, how?

And I dont understand why I am not able to attach related images here? 

11 REPLIES 11

Eswar Chappa
Mega Sage
Mega Sage

Hi @Rahul Raja Sami 

 

as per the conclusion from the below article you cannot show zero values on a line graph report in ServiceNow reports

 

https://www.servicenow.com/community/developer-forum/how-can-i-display-a-zero-count-data-point-on-li...

 

Thanks & Regards,

Eswar Chappa

Mark my answer correct and Helpful if this helps you 😀

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Rahul Raja Sami 

 

Is something you are looking for 

 

https://www.servicenow.com/community/platform-analytics-forum/displaying-0-value-in-servicenow-repor...

 

https://www.servicenow.com/community/incident-management-forum/bar-chart-report-to-show-0-zero-resul...

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AndersBGS
Tera Patron
Tera Patron

HI @Rahul Raja Sami ,

 

Not possible through the report designer for a time series report, but can be done if you utilize performance analytics. Alternative, create a single score report, then it will show "0" of there is non.

 

If  my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Hi @AndersBGS , if you are talking about PA Indicator, can you help me configuring one?