How to stop SLA if the caller is member of resolver group and that group typeshould be IT

Shaikh2123
Tera Contributor

‎02-07-2024 09:31 AM

Hi All,

How to stop response SLA(on incident table) if the caller is member of resolver group and that group type should be IT. 

 

Please provide the possible. 

 

Thanks in advance! 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-12-2024 02:17 AM

Hi @Shaikh2123 

 

There is no OOTB way to achieve this. What is the use case of same?

 

SLA dont have scripting and i tried with dot walk and it is not working, so OOTB there is no solution. 

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