Stop SLA for Assigment group

[Yasin Shaik11]

@jaheerhattiwale 

Hi Jaheer,

Hope your doing well 🙂

Please help me for the below requirement. 

How to stop response SLA(on incident table) if the caller is member of Assigment group and that group type should be IT.

[Mark Manders]

Why? If you are reporting an incident and you are part of an assignment group, you aren't subject to an SLA? So if the laptop of the marketing secretary breaks, it is handled within x time, but if it's a laptop from an it-employee, it is taken care of whenever there's time? It sounds like a really weird requirement.

Besides that: caller is the person that is calling for the incident (so creating it). Why would you want to stop the SLA is no SLA should be applied? Shouldn't you change the start condition to just never start, if this really is a requirement you can't manage away? If you stop the SLA, it will show up in the SLA reports, which doesn't make sense.

And why are you posting the same question under different accounts? (https://www.servicenow.com/community/itsm-forum/how-to-stop-sla-if-the-caller-is-member-of-resolver-...)
If the wait is too long, please make sure it's not there anymore to make sure people aren't going to spend time on your question while it may already be answered in another one.

There is no OOB solution for this (since it's not really a good requirement), so you would need to create a script include to return the group members and call that in your condition like 'caller' is not one of ..... (return your script).