Hi Team,
I need some help with suppressing duplicate notifications.
Use case:
This applies to a specific set of catalog items.
Approval flow:
Request Submitted â Manager Approval â Group A Approval â Group B Approval
The standard approval notifications are sent to the Manager and the members of Group A as expected.
For Group B, however, the requirement is to send a single notification to a shared mailbox (abc@company.com) when the group approval is created.
To achieve this, I created a separate notification for Group B. However, since the group contains multiple members, the notification is being triggered once for each approver record, resulting in multiple emails being sent to the mailbox.
Has anyone implemented a similar requirement or can suggest the best approach to ensure only a single notification is sent to the shared mailbox when the Group B approval is created in sysapproval_approver?
Thanks in advance!
