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Duplicate Email Notifications for Request Stage Updates

Baskarank
Tera Contributor

We are facing an issue where the same email notification is triggered twice for a single Request stage/state update.

This occurs for multiple stages, including Setup Pending and Closed Complete/Closed Incomplete. The Request reaches the stage only once, but two identical emails are generated.

We would like to understand the root cause and the recommended approach to prevent the duplicate notification processing.

 

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