How to update short description and Description in REQ using inbound emails

[Renu9]

Hi All,

I am triggering a catalog item using an inbound email action where in a request gets created. But I see request short description and description fields are empty.

Inbound email is on sc_cart table. I am writing short description and description values in RITM and also in SCTask using the workflow which is on RITM table. Please guide me how to achieve of a short description and description values in REQ record.

var cartId = GlideGuid.generate(null);

    var cart = new Cart(cartId);

    var item = cart.addItem('a9503cff875e059025d00fe60cbb3584'); // Catalog item sys_id 

                 cart.setVariable(item, 'employee_no', email.body.employee_number.toString());

                 cart.setVariable(item, 'employee_name', email.body.employee_name.toString());

                 cart.setVariable(item, 'country', email.body.country.toString());

       var rc = cart.placeOrder();

[Murthy Ch]

Hi @Renu

In the same workflow you can also update the Request fields.

Try something like below in Run script:

var grD=new GlideRecord("sc_request");
if(grD.get(current.getValue("request"))
{
grD.short_description="Update here";
grD.description="Update here";
grD.update();
}

Thanks,

Murthy

[Renu9]

Hi Murthy,

Tried this, it is creating 2 requests at a time with one Desc and short desc updated in REQ and the other one without.

[Renu9]

Hi Murthy, It didnt work for my case. Tried with another option and it started working. Added statically short description and description values in BR before cart.placeOrder();

[Murthy Ch]

Glad, you have achieved by yourself.