How to use employee center in ESC portal is not working

[chandan2212]

Hi all,

In the ESC portal , tour section how to use employee centre link is not working .above three links are working fine 

by clicking the how to use the employee center , I am receiving 

Can you help me how to resolve this issue.

Thanks and Regards,

Chandan 

[Shubhras]

Try with the following steps:

• Navigate to Guided Tours > Tours.

• Open your tour and check each step.

• Make sure the Target selector (CSS selector or field name) exists in Employee Center.

if my answer helped you, please mark my response as helpful.

[Dr Atul G- LNG]

It looks like the tiers are not fully or properly configured. Is this an out-of-the-box (OOTB) tier, or a custom one you created?

If it’s OOTB, try repairing the EC Portal plugins and then check again. Also, make sure to verify the configuration settings.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0826623

[chandan2212]

In the how to use employee center , first set and second step pop message is coming but after that above error message is showing 

[Dr Atul G- LNG]

As I mentioned earlier, try repairing the plugin once and then check again.