How to use employee center in ESC portal is not working

chandan2212
Tera Contributor

Hi all,

 

 

In the ESC portal , tour section how to use employee centre link is not working .above three links are working fine 

 

chandan2212_0-1757490909975.png

 

 

by clicking the how to use the employee center , I am receiving 

 

chandan2212_1-1757490965575.png

 

 

 

Can you help me how to resolve this issue.

 

Thanks and Regards,

Chandan 

5 REPLIES 5

Shubhras
Tera Contributor

Try with the following steps:

 

  • Navigate to Guided Tours > Tours.

  • Open your tour and check each step.

  • Make sure the Target selector (CSS selector or field name) exists in Employee Center.

 

if my answer helped you, please mark my response as helpful.

 

Dr Atul G- LNG
Tera Patron
Tera Patron

It looks like the tiers are not fully or properly configured. Is this an out-of-the-box (OOTB) tier, or a custom one you created?

If it’s OOTB, try repairing the EC Portal plugins and then check again. Also, make sure to verify the configuration settings.

 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0826623

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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In the how to use employee center , first set and second step pop message is coming but after that above error message is showing 

As I mentioned earlier, try repairing the plugin once and then check again.

DrAtulGLNG_0-1757493772753.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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