I added a button to a ServiceNow catalog item using a macro, but it is not working in the SP

Sai_snow
Tera Contributor

We need to create a new catalog item. Once the user enters an email ID, the dependent fields should be auto-populated. This requires integration with a third-party system to fetch user data based on the entered email and populate the relevant fields.

After submitting the request, a PDF document should be automatically generated containing all variable details, along with a unique serial number displayed at the top of the document. The generated PDF should be attached to the same RITM.

Additionally, the catalog item should support photo upload functionality.

Queries / Clarifications:

* Please advise on the feasibility of the above requirements and suggest the best approach to implement them.
* Is it possible to upload and attach a photo/document after submitting the request?
* For fetching data based on email, should we use a button or is there a better approach
* We need to automatically attach two documents to the RITM after submission:

1. A PDF document containing basic user details in table format along with a unique serial number.
2. A document containing all variable details, including the uploaded photo.

 

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