I got "Invalid 'Choice' record even though the selected Table 'Case' is in the current application"

mania
Tera Contributor

‎06-11-2024 08:41 AM

Hi,

 

In case form resoution code field--> dictionary entry form is global scope but under that choices is case scope but i want to edit the choices but i am not able to edit it it is showing error below screensort.

Can anyone please help on this. It will be usefull.

 

mania_0-1718120151032.png

 

Thanks!

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5 REPLIES 5

Sandeep Rajput
Tera Patron
Tera Patron

‎06-11-2024 08:50 AM

@mania Looks like you are not creating the choice in the correct scope. Please refer to this support article for more information https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0824064

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Sid_Takali
Kilo Patron
Kilo Patron

‎06-11-2024 09:15 AM

Hi @mania Edit the choices for Resolution Code in case form from Customer Service Application.

 

 

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mania
Tera Contributor
In response to Sid_Takali

‎06-12-2024 12:49 AM

@Sid_Takali 

 

There also i am not able to edit or delete it.

 

Thanks!

0 Helpfuls