[i] How to evaluate the maturity state of ITSM application?

Suggy
Giga Sage

We need to evaluate the maturity state of ITSM products for a customer like how well they have adopted the products, current maturity state, what best practices they have deviated from, capabilities adoption assessment etc

This is kind of the 'IMPACT' feature that ServiceNow offers. 

Is there any docs that partners can access to infer the capabilities SErviceNow offers, evaluation templates etc? in order to do the assessment?

Thanks in advance

11 REPLIES 11

Hi @Suggy 

 

Try to explore

 

AGLearnNGrow_0-1731088821868.png

Also , SAM can be helpful here. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Hi @Dr Atul G- LNG I am aware of Adoption blueprint but that will not help for my query. Ijust list the applications and features available to you based on your license, thats it 🙂

Hi @Suggy 

 

In this case best is Service Account Manager. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Just got this:

 

https://www.servicenow.com/community/itsm-forum/evaluating-the-maturity-state-of-your-itsm-applicati...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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BillMartin
Mega Sage

Hi @Suggy ,

 

I have created this article that response specific to your need. Please let me know if you need additional assistance.

 

Please feel free to reach out.

 

Evaluating the Maturity State of Your ITSM Application in ServiceNow

 

Kind regards,

Bill