[i] How to evaluate the maturity state of ITSM application?

[Suggy]

We need to evaluate the maturity state of ITSM products for a customer like how well they have adopted the products, current maturity state, what best practices they have deviated from, capabilities adoption assessment etc

This is kind of the 'IMPACT' feature that ServiceNow offers. 

Is there any docs that partners can access to infer the capabilities SErviceNow offers, evaluation templates etc? in order to do the assessment?

Thanks in advance

[Dr Atul - LNG]

Hi @Suggy 

Try to explore

Also , SAM can be helpful here. 

[Suggy]

Hi @Dr Atul - LNG I am aware of Adoption blueprint but that will not help for my query. Ijust list the applications and features available to you based on your license, thats it 🙂

[Dr Atul - LNG]

Hi @Suggy 

In this case best is Service Account Manager. 

[Dr Atul - LNG]

Just got this:

https://www.servicenow.com/community/itsm-forum/evaluating-the-maturity-state-of-your-itsm-applicati...

[Bill Martin]

Hi @Suggy ,

I have created this article that response specific to your need. Please let me know if you need additional assistance.

Please feel free to reach out.

Evaluating the Maturity State of Your ITSM Application in ServiceNow

Kind regards,

Bill