[i] How to evaluate the maturity state of ITSM application?
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11-08-2024 04:55 AM - edited 12-08-2024 03:07 AM
We need to evaluate the maturity state of ITSM products for a customer like how well they have adopted the products, current maturity state, what best practices they have deviated from, capabilities adoption assessment etc
This is kind of the 'IMPACT' feature that ServiceNow offers.
Is there any docs that partners can access to infer the capabilities SErviceNow offers, evaluation templates etc? in order to do the assessment?
Thanks in advance
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11-08-2024 10:00 AM
Hi @Suggy
Try to explore
Also , SAM can be helpful here.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-09-2024 03:57 AM
Hi @Dr Atul G- LNG I am aware of Adoption blueprint but that will not help for my query. Ijust list the applications and features available to you based on your license, thats it 🙂
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11-10-2024 12:16 PM
Hi @Suggy
In this case best is Service Account Manager.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-08-2024 10:01 AM
Just got this:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-08-2024 10:01 AM
Hi @Suggy ,
I have created this article that response specific to your need. Please let me know if you need additional assistance.
Please feel free to reach out.
Evaluating the Maturity State of Your ITSM Application in ServiceNow
Kind regards,
Bill