[i] How to evaluate the maturity state of ITSM application?

[Suggy]

We need to evaluate the maturity state of ITSM products for a customer like how well they have adopted the products, current maturity state, what best practices they have deviated from, capabilities adoption assessment etc

This is kind of the 'IMPACT' feature that ServiceNow offers. 

Is there any docs that partners can access to infer the capabilities SErviceNow offers, evaluation templates etc? in order to do the assessment?

Thanks in advance

[Suggy]

@BillMartin Thanks for replying. That helps in general but doesnt help in for my qeury. 

I am looking for something like 'Impact' feature of ServiceNow for ITSM products where I can evaluate what all capabilities each ITSM product has, whether customer is using it or not, whether best practices and processes are followed or not etc.

[BillMartin]

Hi @Suggy , let us have a call so I can help you resolve your challenge.

https://calendly.com/bill-martin0412/30min

Thanks,

Bill