- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-08-2023 10:28 PM - edited 01-09-2023 07:10 AM
1) I see RITM Stage = waiting for approval, after approved. (How to update the stage in the flow designer?)
2) when I moved the first TASK into Work in Progress – this should update the RITM stage & state, this is NOT happening
Please help on this requirement
Solved! Go to Solution.
- Labels:
-
Service Catalog

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2023 01:50 PM
Hi @Challasunil
You could control this through business rules if you want this to update live.
Business Rule Example:
(both fields are Request Item > Request Item fields)
Note this is a POC. You may want to add other conditions on this or it may conflict with your flow.
-Matt

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-09-2023 08:15 AM
Hi Challasunil,
Do you have the stages set in your flow? Example:
-Matt
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2023 01:22 AM
Hi @mattystern
Thanks for your response
1st point I can see request approved is stating in RITM
2nd point can you please help me if you have idea how to populate in RITM state and state field
(When I moved the first TASK into Work in Progress – this should update the RITM stage & state, this is NOT happening)

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2023 01:50 PM
Hi @Challasunil
You could control this through business rules if you want this to update live.
Business Rule Example:
(both fields are Request Item > Request Item fields)
Note this is a POC. You may want to add other conditions on this or it may conflict with your flow.
-Matt