We are trying to create reports/metrics around recurring Incidents. What do other companies consider a "recurring incident" to be? How do companies measure recurring Incidents, and do you consider it a metric used in problem management or inciden...
Hi all,I have an issue with choice lists I'm hoping someone can assist with.I am building some forms for the provisioning of User Access for various systems. Due to the data involved, I need to building some custom tables and create a few different m...
There is a spelling mistake in the name of the form. How to correct that?Regards,Arpit Taneja
We are looking for an avenue to track non-incident items and would like to see how other organizations are tracking these types of items. Some may come from the business as something they would like us to do, and some may be internal work that we ...
Greetings!I would like to give team members the ability to administration ( create/edit ) groups. Per the documentation the role user_admin will enable a user to do this:http://wiki.servicenow.com/index.php?title=Creating_Groups#gsc.tab=0However, the...
I have a catalog item that requires multiple levels of approvals: Manager, Director, General Manager, VP. I have the workflow for this working correctly. Now, when the approval notifications get sent out at each stage of approval, I need the approval...
Hi All,under the data look up table it already has three fields that pull from the incident table, Impact, Urgency & Priority.Can you tell me how i can add my own field from an existing table, or tell me if this is possible?if I can add my own field ...
We have a 'Back To Top' button in one of our KB pages,This button is working in fine in Chrome browser.But this button does not work for IE 11.
Hi All,I'm trying to make sense of the below email notification filter. We're currently on Eureka and switched to Inserted/Updated style email notifications instead of Business Rule/Event triggered ones. This notification runs on Incident table when ...
I currently have a batch of hardware assets that do not have related CIs, due to the fact that the Model they are assigned to was built improperly and has a bad Model Category. If I simply go into the model and fix the Model Category, it will only im...
I have a ASP.NET application building an executing a query against a SN instance using the ODBC driver. Can anyone tell me where some advanced documentation is on the use of this driver? I am finding many issues.First and foremost - A query I am look...
Hi, can someone pls tell me the use of "Follow up Date" in Incident form?
Hi Community,We have a need to have 2 different UI Actions for the 'Check Conflicts'. The first one is fine that checks the CI (cmdb_ci) field, but another area of our organization only displays a custom CI extension table when certain other fields...
I was trying to modify the UI Page 'com.glideapp.servicecatalog_checkout_view'. I am trying to add 'state' field which changes based on the 'stage' field from Workflow on the ticket. I am able to retrieve the value coming from the 'stage' field. But ...
Hi,Is there a REST API to get auth token for basic authentication and reuse that token for subsequent request? Is this kind of design supported in Servicenow REST API?
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