I want to configure the chart with the intended colors on the dashboard.

[Community Alums]

As shown in the dashboard chart below, the chart is organized by 3 colors (#77b27b, #e9b86f, #C83C36) according to the three incident grades.

However, the color of the bar chart changes randomly after a certain period of time, different from the initially set value.

How can I fix it by grade?

[anand-bhosle · Accepted solution]

Hi @Community Alums, To lock each bar color to a specific grade value, you need to define a Chart Color record that maps your Incident-grade field values to exact HEX codes. Once defined, ServiceNow will always use those colors—no more random reassignment. 

Option 1.

Chart colors > create new & define fields below, and repeat for each grade.

• Table, Element, Value, Colors

Any chart (bar, pie, donut, etc.) that groups or stacks by that grade field will now consistently use your specified colors, regardless of record counts or series ordering.

Option 2.

Open report designer > gear icon >style> Under Series Colors , click its palette icon, and enter your HEX & save.

This lives only on that report, New grade values will need new rules here too.

Hope that helps. If I answered your questions, please mark accepted/helpful

Thanks

[Community Alums]

Thank you so much.

I've been so stressed out about this for a while, but your wonderful solution seems to have completely eliminated it. ^^;