I want to create a report on the below information in case table

mania
Tera Contributor

Hi,

 

I want to create a report to the below information.
Name of Report:  Average Response Times
Type of Report:  Bar Graph
Data Elements Required: Total # of Cases
                                          Average Days Open
                                          Percentage
Date Range: Rolling 90 Days
Frequency: Monthly

 

Thanks!

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @mania 

 

I tried something like this:

AGLearnNGrow_0-1724058935543.png

 

 

I think this can be easily do able via PA not in standard reporting.

 

 

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