I want to create catalog form for password reset for service account

[kamlesh]

I have created catalog form but I don't know how it gonna reset  the password which is typically  entered by users in the form. Please guide me 

[Danish Bhairag2]

Hi @kamlesh ,

Usually the process is something like a request will be submitted for Service account creation lets say for certain integration. The Platform team (admin team) will work on that request by manually creating the service account with certain name & password. Once it is created in ServiceNow it will be updated to the user 1-1 via personal email or chat.

I am not sure here what is your requirement. I mean to create the form & take inputs from user & create the user in the user table via some script?

Thanks,

Danish

[Dr Atul G- LNG]

Hi @kamlesh 

May I know what is use case of the Catalog item is for resetting the password for the Service Account? Service Account is used for mainly integration purpose.  

[kamlesh]

So it's like user will enter the password  in the form and it should be his password.  I have create form

[Dr Atul G- LNG]

Hi @kamlesh 

1. This catalog should not have Requested for or may be this field with limited users else anyone reset password for any one.

2. Take a value from this and force update in User table in password, You need to write the script for this. 

https://www.servicenow.com/community/developer-forum/password-reset-automation-catalog-item/m-p/1393...