I want to know and learn oob case management flow

mania
Tera Contributor

‎01-29-2025 10:37 PM - edited ‎01-29-2025 10:38 PM

Hi,

I want to know about oob case management flow and how it will work. Need clear process to understanding.

Can anyone please help on this,It will be useful.

Thanks in Advance!

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-29-2025 10:40 PM

Hi @mania 

My training video will be helpful

 

https://youtu.be/Fv4ot4kGAg4

 

or You can see these links

 

https://www.servicenow.com/docs/bundle/xanadu-customer-service-management/page/product/customer-serv...

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Ravi Chandra_K
Kilo Patron
Kilo Patron

‎01-29-2025 11:03 PM

Hello @mania 

You can refer below now learning coursea to learn about Case management flow:

https://learning.servicenow.com/lxp/en/now-platform/customer-service-case-management?course_id=5ec4f...

https://learning.servicenow.com/lxp/en/case-management-process-guide?course_id=d6b32b21c3737dd0cfdf3...

 

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra