I want to populate assignment group automatically in incident table through VA

mania
Tera Contributor

‎07-05-2024 02:11 AM

Hi,

 

When i am trying to create a incident request through VA it is showing the below attached error.

I want to populate assignment group automatically in incident table through VA but i have tried to give backend name and group sysID but below is the attachment of error.

Any help will be gratfull.

mania_1-1720170413915.png

Thanks!

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Sid_Takali
Kilo Patron
Kilo Patron

‎07-06-2024 10:39 AM

Hi @mania Have you gone through this https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation... 

https://www.youtube.com/watch?v=fANNto5TG-0 

Advanced Work Assignment (AWA) Implementation Guide
Advanced Work Assignment (AWA) Implementation Guide
youtube.com/watch?v=fANNto5TG-0
Advanced Work Assignment lets you automatically assign work items to your agents, based on their availability, capacity, and optionally, skills. AWA pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. This video provides an overview
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