I want to trigger survey when the state is closed in 3 ticket

[mania]

Hi,

I have created a survey when the state is closed for 3rd ticket

Ex: case1- state is closed
case2- state is closed
case3- state is closed - Here i need to send survey.

I created BR, Survey and notification.

BR:

Survey triggering:

Notification: OOB

But here it is trigging for every state is closed.

Can anyone please help on this, It will be helpful.

Thanks!

 

[Ankur Bawiskar]

@mania 

why are you using business rule?

let the survey trigger from the trigger condition based on State Change

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mania]

By using ticket count using business rule but still it is not working so can you please help me on this to send survey after every 3rd closed case? please let me know if you have any alternative approch to achive this.

Thanks!

[monalipatil]

Hi,

You can configure a survey definition with condition state changes to closed, check trigger randomly, then one more filed will populate i.e. probability .keep 33 value in that field

Thank you