Hi,
then add the logic there itself where you are closing RITM
update as this
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var closedCompleteCount = 0;
var closedInCompleteCount = 0;
var gr = new GlideRecord('sc_task');
gr.addQuery('request_item', current.request_item);
gr.query();
var totalCount = gr.getRowCount();
while(gr.next()){
if(gr.state == 3){
closedCompleteCount++;
}
if(gr.state == 4){
closedInCompleteCount++;
}
}
var ritm = current.request_item.getRefRecord();
var req = current.request.getRefRecord();
if(totalCount == closedCompleteCount){
ritm.state = 3;
ritm.update();
req.state = 3;
req.update();
}
if(closedInCompleteCount > 0){
ritm.state = 4;
ritm.update();
req.state = 3;
req.update();
}
})(current, previous);
Regards
Ankur
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
