Hi extert,
i have sent the email from incident to affected user and then user replied with that mail with attched some png image .
The mail i can see on incident form which user sent me , but unable to see that png image which user attched .
saw the attchemnt on incident as well but not found , when i check the email logs there i can see the images .
Please guide ,me what can be the reason.
please check attched the logs as well
Thank you
