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Maximum length for Attachment name

Hi, I am trying to figure out what's the maximum length allowed on attachment name.One of our user tried to attach the .msg (email) file and she received an error for the "too long attachment name"....  Does anyone know about this?  Thanks for your i...

Ruchi19 by Mega Contributor
  • 7517 Views
  • 5 replies
  • 2 helpfuls

Resolved! Orchestration / Mid Server Issues after London Upgrade

Hi Guys I recently upgraded our DEV instance to London patch 2, and am working through some tests to remediate any issues post upgrade. I found that the mid servers did not automatically upgrade due to connectivity issues, i was also unable to trigge...

Kai Tingey by Tera Guru
  • 2642 Views
  • 1 replies
  • 4 helpfuls

Resolved! i want to delete these two versions?

i dont want to see the versions here, perviously there were no versions there. by mistake it got updated by me.  then these versions are showing like this. i dont want to see this. there should be no versions.

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lakng by Tera Contributor
  • 5957 Views
  • 13 replies
  • 5 helpfuls

Use system property in Module arguments

Hello All, I have an issue with using system property in module arguments.  Module link type is URL and argument is: kb_feedback_list.do?sysparm_query=article.cmdb_ciINjavascript:new ScriptName().getServices(gs.getUserID()); This script include is cl...

Maros2 by Kilo Contributor
  • 2337 Views
  • 6 replies
  • 0 helpfuls

Duplicate Tickets

When you have more than one incident about the same issue, either logged by the same people or different people is Parent/child the best approach? If so how when reporting do you not end up with a duplicate view - picture attached. The first ticket i...

Sylvia2 by Giga Contributor
  • 2063 Views
  • 1 replies
  • 0 helpfuls

Resolved! Customer Hypercare

We got the request to mark certain customer (companies) as being in hyper-care (special additional attention is needed for this customer). The idea is that engineer see it easily when managing an incident for that customer. Is there an OoB functional...

march by Kilo Guru
  • 3781 Views
  • 1 replies
  • 0 helpfuls

Replace on upgrade

I see that the out of box customizations, lets say, business rules for example have a replace on upgrade field set to false as default value. Should it not be true by default considering that i have not made any changes to business rules??

praveen86 by Kilo Contributor
  • 5350 Views
  • 3 replies
  • 3 helpfuls

Filtering to show only unassigned tasks on VTB

We are starting to use the VTB pretty heavily in our organization.   Normal use with that tool allows you to click on a user or a tag and it will filter out results and only show you task board items that meet that criteria.   I would like to have th...

jcsmith by Kilo Contributor
  • 3954 Views
  • 6 replies
  • 2 helpfuls

How to filter Request Items to show Approval != Approved

I am trying to filter my Request Items view to NOT show items that have been approved.  However, if I set the condition Approval != Approved, I am still seeing items that have been approved.  I tried to filter based on Stage, but the only option I ha...

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Resolved! Managing Servicenow implementation stories and QA artifacts

Hello, We are implementing ServiceNow by using agile methodology, with sprints, creating stories, creating test scripts for those stories and testing them after story development (proper SDLC-QA process). My question is, once you get to the productio...

indhudurai by Kilo Contributor
  • 1603 Views
  • 3 replies
  • 3 helpfuls