Resolved! How to force cancel change?
I need to force cancel a change request, is there any script to it & where to run it?
Forum Posts
Can you edit the logout page?
Hi there, Our client wants to change the logout message on external_logout.do... Instead of saying 'You have successfully logged out', they want; 'Please be aware you have not completely logged out of the system, please logout of all other applicat...
Resolved! Add a comment to an incident via REST API as a different user
Hello, Apologies if this identical question has been asked before, I did some searching for a while before writing this but came up blank. We want to be able to add comments to an incident via the REST API from a third-party system we control. The th...
Resolved! Restrict Drop Down Choices Based on Assignment Group
We have a goal of restricting a new drop-down list on the Incident form based on what is selected for the Assignment group. In my Personal Instance, I created a field of ‘Assignment Group Detail’ (type=string) with a number of choices. I modeled th...
SLA on approvals
I have a business requirement to impose performance targets on the approval/rejection of changes, to ensure that our approvers follow the timing of our CAB process. We have several groups sent separate technical approvals at the same time (applicatio...
Chat Notification Sound not playing
Hi All, Can anyone advise why the Chat notification sound would not work? It is not related to hardware etc as this has been checked. I have checked everything I can think of in service now but can't get the notification to sound. This does not wor...
OOB Service Catalog Request Workflows Missing
Hi all, I am experiencing the issue listed here: https://hi.service-now.com/kb_view.do?sysparm_article=KB0687119 I have a dev and a prod instance. I need to know what, if any, repercussions there may be if I follow the instructions in the KB ar...
Resolved! Data Migration - Missing fields
Hi all,We are moving to a new instance (re-implementing the whole system) and need to migrate a bulk of tickets. So far we did XML import-export from lists since it preserves sys_id, original dates, work notes, and attachments. However, there are man...
Resolved! Increase default character limit of Single Line Text and Checkbox question for Service Catalog
Hello Experts, I am in urgent need to increase the default character limit of Question Field for Single Line Text and CheckBox Type variable used in Catalog Items. Screenshot for reference - I have tried increasing the limit by changing the Column L...
Resolved! Make the parent and child form read only when status is closed in process list using acl.
Hi, I have to make the parent and child form read only when status is closed in process list using ACL. I know how to make readonly through client script but requirement is to use ACL.
Resolved! in Ui Policy when to apply conditions how to identify whther it is new form or an existing from?
we have a requirement to apply ui policy action when the respective ui policy should work only on new form not on existing form.
Resolved! Printing out barcodes?
We would like the ability to print out asset receiving forms to send to our vendors. These forms would have data from the system, mostly in the form of text fields and the like, but they would also have barcodes. These would simply be a representatio...
Resolved! How do I filter empty rows with REST API?
Hi I am making REST API call on a table with fields A, B and C. Please let me know how can I append the query in URL not to bring rows when field A is Null? Thanks in advance.https://xxx.service-now.com/api/ .... TABLE_NAME?.... &sysparm_fields...
Need help for Catalog UI Policy Script using AJAX calls
Hi All, Need some advice on the following:I have a variable named "Groups" in my Catalog Item, i am trying to populate the list of groups that a portal requestor belongs to into the variable when the requestor is submitting a new request. (He/She can...
Resolved! how to use getreference field in client scripts to fetch the sysid of a particular reference field
please help me
