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Resolved! SC cart max quantity

Seems like there is rule somewhere that limit the max on a sc cart item to 99. quantity field have a choice list that limit from 1-10 using the dropdown. After i change so that it can be manually updated as a text field, as an example setting 150,  t...

Resolved! How to add message within section of change form

Hello All, I have requirement to show message in schedule section of change form.,in schedule section there is already a message and i have to show another message like existing. I am sharing a screenshot. Please check.     Regards, Manjusha Bangale...

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manjusha by Kilo Guru
  • 1580 Views
  • 2 replies
  • 1 helpfuls

Resolved! SCCM Scheduled Import - Not Running Custom Data Source

I've started customizing new data source imports for our SCCM integration, such as querying v_GS_PHYSICAL_MEMORY to create the Memory Modules in ServiceNow. However, we I added it to the OOB Scheduled Data Import, it keeps getting skipped over. There...

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Resolved! How to Remove blank spaces after set Visible(false)

Hi all, In my catalog form I am writing onLoad() client script. When requested for is empty all other fields are hidden but the form shows spaces for those fields. Can anyone please help me how to remove these,    

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Swarnika1 by Tera Expert
  • 4892 Views
  • 3 replies
  • 11 helpfuls

Error " Table name cannot be null ... "

Hello, We have 3 Errors that are displayed uninterruptedly in our dev platform, we don't know what the root problem is..Those are the errors:Table name cannot be null: java.lang.IllegalStateException: Table name cannot be null: com.glide.db.TableDes...

dazine1 by Kilo Explorer
  • 2672 Views
  • 3 replies
  • 2 helpfuls

Question about Major Incident VS Problem Management

We are just configuring Service Now and going live in the next month, I am being told that Parent/Child feature in Incident Management is ONLY to be used if we are not implementing Problem Management. I am being advised that because I am implementing...

zeba1 by Kilo Contributor
  • 5374 Views
  • 8 replies
  • 8 helpfuls

Can you call a Mail Script out of another Mail Script?

Hello,Is it possible to call a Mail Script out of another Mail Script?Let's say I want to execute a Mail Script based on the calculation of another Mail script and I want it to be executed only at specific conditions. I am not able to do this decisio...

Ron59 by Kilo Explorer
  • 2002 Views
  • 1 replies
  • 1 helpfuls

Resolved! Send notification based on a variable response

Hey guys!  I am working on a workflow and getting close to be completed.  I have a catalog item with about 8 variables.  I need to send a notification based on response to one of the variables.  If variables.type_of_request = CIP then send notificati...

Resolved! Label variable in UI Policy

I am working on the Kingston version. While for building a Catalog Item under a UI policy, Can I apply action on two or more Label variables? I have tried however 1 label variable is being displayed outside of the UI policy criteria. Means, its getti...

Sameer Seth by Kilo Contributor
  • 1307 Views
  • 2 replies
  • 1 helpfuls

How to capture Field Labels in update set.

Hi All, I have created one custom table but i forgot to capture field labels of all fields in the update set could any one please suggest how to capture "field labels" for existing table.   @ And also is it possible to take field labels,dictionaries,...

sinu2 by Tera Expert
  • 1200 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to Add TimeZones and Offsets

I would like to add several timezones to be used in SLA Definitions. Where do I add these and how do I define the offset (e.g. GMT+2)? Here is the list I want to create:1) America/Sao_Paulo2) Europe/Prague3) Australia/Sydney4) Europe/Bucharest5) Amer...

Michael M1 by Giga Expert
  • 1836 Views
  • 2 replies
  • 1 helpfuls