Impact of Greyed-Out 'Request' Field on RITM – Best Practice?

reddyyashika860 · ‎07-30-2025

Is it considered a best practice to make the 'Request' field on a RITM (Requested Item) form read-only or greyed out in ServiceNow? What could be the potential impacts of doing so, and are there any best practices or recommendations around this?"

Dr Atul G- LNG · ‎07-30-2025

Hi @reddyyashika860

Yes, you can make it read-only to avoid any kind of accidental changes.
Since this field is populated from the portal when the request is submitted, you can enforce read-only access using a UI Policy.

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