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Impact of Greyed-Out 'Request' Field on RITM – Best Practice?

reddyyashika860
Tera Contributor

‎07-30-2025 06:30 AM

Is it considered a best practice to make the 'Request' field on a RITM (Requested Item) form read-only or greyed out in ServiceNow? What could be the potential impacts of doing so, and are there any best practices or recommendations around this?"

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-30-2025 06:59 AM

Hi @reddyyashika860 

Yes, you can make it read-only to avoid any kind of accidental changes.
Since this field is populated from the portal when the request is submitted, you can enforce read-only access using a UI Policy.

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