In ATF i have created few of the steps for incident process, once i run those no records are created

[kranthi2]

Hi,

In ATF i have created few of the steps for incident process, once i run those then no incident records are generated.

also no new user has been created if i check in the back end.

Results:

If i check in the back end of the list of incidents then it is showing 67 incidents only.

No user has been created in the back end.

If this is the case can we run the ATF in production. ?

Kindly help me out with the explanation.

Thanks,

[Harish KM]

Hi @kranthi2 When you create a test record and once your test is completed. Servicenow will rollback the performed action, hence your not able to see the actual data in the instance

you can check FAQ here related to ATF

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862335#disable_rollback

[kranthi2]

Hi @Harish KM 

Thanks for the quick response.

Could you please elaborate more into your solution. and also can i run the ATF tests in the Prod environment if NOT any primary reason? please explain

Thanks,

[Harish KM · Accepted solution]

Hi @kranthi2 I answered that in another thread of yours,

I would recommend to review FAQ in the article shared above 🙂