In ATF once i want to delete the incident after completion of testing if i click Delete

kranthi2
Tera Expert

‎07-10-2025 01:21 AM

Hi,

In ATF once i want to delete the incident after completion of testing if i click Delete then it is opening one popup which is mentioned in the below screenshot.

kranthi2_0-1752135641165.png

 

 

 

Please help me out what ATF test steps should i need to use for this ?

Kindly help me out the test steps.

 

Thanks

 

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14 REPLIES 14

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to kranthi2

‎07-11-2025 01:45 AM

Hi @kranthi2 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714767#:~:text=An%20ATF%20te....

 

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Shaqeel
Mega Sage

‎07-10-2025 03:10 AM

Hi @kranthi2 

 

I tried on my system, you can use Custom UI steps(Click component).

 

Regards

Shaqeel


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Regards

Shaqeel
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kranthi2
Tera Expert
In response to Shaqeel

‎07-10-2025 11:05 PM

Hi @Shaqeel 

Thanks for your response, let me check from end.

Thanks

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kranthi2
Tera Expert
In response to Shaqeel

‎07-10-2025 11:51 PM

Hi @Shaqeel 

I am getting this error continually 

kranthi2_0-1752216590329.png

 

 

kranthi2_1-1752216619116.png

 

I don't see any details in the error i am getting this while using the Click component (UI) step.

Please help me out how can i troublshoot it.

Thanks

 

 

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Shaqeel
Mega Sage
In response to kranthi2

‎07-11-2025 01:27 AM

Hi @kranthi2 

 

The error means you have not selected correct component. Try Manual Page inspector to identify the correct component.

 

Regards

Shaqeel


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If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

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Regards

Shaqeel
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