In incident related list 2 tasks has been created by using the ATF, want to open the task and close

kranthi2
Tera Expert

Hi,

In incident related list 2 tasks has been created by using the ATF, want to open the task and close those tasks one after another please help me out how to open first task first.

do we have any AT F steps for the same.

 

kranthi2_0-1710423715053.png

First i have to open the 1821 then close again i need to open the 1822 then close it.

 

Please help me out with the steps 

 

 

 

Thanks,

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @kranthi2 

 

You can use this step:

 

AGLearnNGrow_0-1710423910634.png

 

AGLearnNGrow_1-1710423962396.png

 

 

Her you can add the task , but make sure these task already created in other step.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Hi @Dr Atul G- LNG 

Thanks for your quick response.

 

kranthi2_0-1710424366360.png

In the above screenshot which one should i select i mean which step should i select/record.

 

Thanks,

 

You need to check @kranthi2  in which step you created these 2 task.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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No,

I haven't created any where those tasks.

Thanks,