In incident related list 2 tasks has been created by using the ATF, want to open the task and close
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03-14-2024 06:42 AM
Hi,
In incident related list 2 tasks has been created by using the ATF, want to open the task and close those tasks one after another please help me out how to open first task first.
do we have any AT F steps for the same.
First i have to open the 1821 then close again i need to open the 1822 then close it.
Please help me out with the steps
Thanks,
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03-14-2024 06:46 AM
Hi @kranthi2
You can use this step:
Her you can add the task , but make sure these task already created in other step.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-14-2024 06:53 AM
Thanks for your quick response.
In the above screenshot which one should i select i mean which step should i select/record.
Thanks,
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03-14-2024 06:56 AM
You need to check @kranthi2 in which step you created these 2 task.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-14-2024 07:00 AM
No,
I haven't created any where those tasks.
Thanks,