In incident related list 2 tasks has been created by using the ATF, want to open the task and close
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03-14-2024 06:42 AM
Hi,
In incident related list 2 tasks has been created by using the ATF, want to open the task and close those tasks one after another please help me out how to open first task first.
do we have any AT F steps for the same.
First i have to open the 1821 then close again i need to open the 1822 then close it.
Please help me out with the steps
Thanks,
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03-14-2024 07:01 AM
So if you did not created task in any step, then how you are going to test those task. So first you need to create task in step and then validate.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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03-14-2024 07:13 AM
Actually those 2 tasks will create by default i am not going to create manually.
Thanks,
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03-14-2024 07:14 AM
Okay, and which step these are getting created. you need to use that step and dot walk.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-14-2024 10:21 AM
Hi @kranthi2
So after opening the Incident form use following steps:
1.Apply filter to the list
After this use Open existing record and select table as Incident task and dot walk to Apply filter to the list step.
After closing the first task again go to the incident and use apply filter to the list with same filter.
and Open,
Regards
Shaqeel
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If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.
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Regards
Shaqeel