In incident related list 2 tasks has been created by using the ATF, want to open the task and close

kranthi2
Tera Expert

Hi,

In incident related list 2 tasks has been created by using the ATF, want to open the task and close those tasks one after another please help me out how to open first task first.

do we have any AT F steps for the same.

 

kranthi2_0-1710423715053.png

First i have to open the 1821 then close again i need to open the 1822 then close it.

 

Please help me out with the steps 

 

 

 

Thanks,

8 REPLIES 8

So if you did not created task in any step, then how you are going to test those task. So first you need to create task in step and then validate. 

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Dr. Atul G. - Learn N Grow Together
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Actually those 2 tasks  will create by default i am not going to create manually.

 

Thanks,

Okay, and which step these are getting created. you need to use that step and dot walk. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Shaqeel
Mega Sage

Hi @kranthi2 

 

So after opening the Incident form use following steps:

1.Apply filter to the list

Shaqeel_0-1710436746543.png

After this use Open existing record and select table as Incident task and dot walk to Apply filter to the list step.

After closing the first task again go to the incident and use apply filter to the list with same filter.

and Open,

 

Regards

Shaqeel

 

 

 


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Regards

Shaqeel