In Record Producer "Map to Field" is not working for Reference field type

kranthi2
Tera Expert

Hi,

In Record Producer "Map to Field" is not working for Reference field type.

 

kranthi2_0-1702613758158.png

I have submitted the Record producer with some location as mentioned in the below Screen:

 

kranthi2_1-1702613865964.png

 

But after submitted it is not getting auto filled instead it is empty field in the incident form.

 

kranthi2_2-1702614006571.png

 

 

 

14 REPLIES 14

@kranthi2 

Did you check in list layout if value is shown for that record in that table?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi,

yes i have checked but in list layout also it is empty

 

kranthi2_0-1702639202193.png

 

Hello @kranthi2 ,

 

Is there any update on my previous response?

Im also facing similar issue but in list layout value was showing but when i open the record then field was showing empty value. Can you please help me on this issue?

Aniket Chavan
Tera Sage
Tera Sage

Hello @kranthi2 ,

Have checked my previous response? if not then please go through that once and let me know your views on this.

Thanks,
Aniket