In RITM view , field is not mandatory

[tulasi8]

Hi Community,

in catalog view a variable is mandatory but in RITM view , that variable is not showing as mandatory star mark . how to make mandatory in requested item view . Can anyone please help on this .

@Ankur Bawiskar . 

[tulasi8]

Do we need to create catalog ui policy and check "applies on requested items " ?

[Dr Atul G- LNG]

yes

[Dr Atul G- LNG]

Hi @tulasi8 

Please review the UI Policy and make sure it is set to Global, rather than being specific to a particular view. Otherwise, the field may only be shown as mandatory in that specific view. ServiceNow confirms that a Global UI Policy applies across all form views.

[tulasi8]

@Dr Atul G- LNG the variable is in the variable set so i had configured ui policy in that variable set itself. Even though its not showing star mark in ritm view.