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In RITM view , field is not mandatory

tulasi8
Tera Contributor

Hi Community,

 

in catalog view a variable is mandatory but in RITM view , that variable is not showing as mandatory star mark . how to make mandatory in requested item view . Can anyone please help on this .

@Ankur Bawiskar . 

tulasi8_0-1787219882868.pngtulasi8_1-1787219907285.png

 

 

 

11 REPLIES 11

Ankur Bawiskar
Tera Patron

@tulasi8 

This is out‑of‑the‑box behavior.

Just like a field that is made mandatory on the form (via Client Script or UI Policy) does not show as mandatory in the list, the same behavior applies to Variables.

Therefore, displaying an asterisk for mandatory Variables in the list view is not supported and will not work.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@tulasi8 

did you get a chance to check my above comment?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader