In servicenow knowledge article body want to allow video embedding form sharepoint

kirandhobale
Tera Contributor

In servicenow knowledge article body want to allow video embedding form sharepoint sites. We change the properties glide.html.enable_media_sites :  youtube.com,player.vimeo.com,vimeo.com to apend sharepoint.com but its still not loading while youtube.com and other are working.

 

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @kirandhobale 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1120409

https://www.servicenow.com/community/itsm-forum/users-unable-to-embed-videos-into-knowledge-articles...

https://www.servicenow.com/community/itsm-forum/embedding-video-into-knowledge-articles/td-p/568382

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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We have already added as per KB the domain in property still its not working.

Did you try using cache.do? If the issue persists, it’s better to log a new support case or try updating/repairing the Knowledge Management plugin. @kirandhobale 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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