In servicenow knowledge article body want to allow video embedding form sharepoint

kirandhobale
Tera Contributor

‎03-11-2025 11:48 PM

In servicenow knowledge article body want to allow video embedding form sharepoint sites. We change the properties glide.html.enable_media_sites :  youtube.com,player.vimeo.com,vimeo.com to apend sharepoint.com but its still not loading while youtube.com and other are working.

 

kirandhobale_0-1741762046828.png

 

0 Helpfuls
  • 344 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-12-2025 12:03 AM

Hi @kirandhobale 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1120409

https://www.servicenow.com/community/itsm-forum/users-unable-to-embed-videos-into-knowledge-articles...

https://www.servicenow.com/community/itsm-forum/embedding-video-into-knowledge-articles/td-p/568382

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

kirandhobale
Tera Contributor
In response to Dr Atul G- LNG

‎03-12-2025 12:15 AM

We have already added as per KB the domain in property still its not working.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to kirandhobale

‎03-12-2025 12:16 AM

Did you try using cache.do? If the issue persists, it’s better to log a new support case or try updating/repairing the Knowledge Management plugin. @kirandhobale 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls