inbound email action to update the incident assignment group based on the subject line

[Mansi roy]

Hi All,

Can anyone please help me on the below requirement.

The incident should be created automatically when the email will come to the mail id..and based on the subject the assignment group should be set automatically.

Please let me know how to achieve this.

Regards,

Mansi

[Dr Atul G- LNG]

Hi @Mansi roy 

2 steps

1- Inbound email action: define the stuff in inbound action to create Incident.

2. Assignment Rule - Once incident get created, in rule, mention the specific condition to get auto assigned. 

Give a try in PDI.

[Mansi roy]

Hello @Dr Atul G- LNG ,

Thank yo for the response. Could you please let me know about the second point you mentioned as i did not get how it will get auto assign to the group based on the subject line.

[Mansi roy]

Can you please help me with the code.

[Dr Atul G- LNG]

Hi @Mansi roy 

for 2nd point

You can use Assignment rule. OOTB are few.