Inbound Email Flow help
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05-26-2024 08:45 PM
Can someone please assist with creating an Inbound Email Flow for the following, if you could show me how this would look as I have not had to do this before please.
So the scenario is when an email is received from a customers ServiceNow instance i.e. test@servicenow.com.au with the below subject line structure then a P4 case will be created in our instance.
An example of the subject line structure is:
“Incident# 67890 – Error on webpage”
so
Incident#, then incident number, original subject line
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05-26-2024 09:05 PM
Hi @Jason116 , Can you please share screenshot for what you have configured?
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
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Cheers,
Prashant Kumar
ServiceNow Technical Architect
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05-26-2024 10:22 PM
I have not configured anything yet that's why I am seeking assistance as I have not had to do this before
