Inbound Integration

[harry24]

Hello everyone,

I have a requirement where I have done integration with third party using rest message for change table which is working fine .

After build stage the change is created in third party and now when it moves to test , it will perform testing in 3rd party and once done 3rd party will send flag to ServiceNow ,so how we do inbound integration for patch method .

I am unable to understand what will be the triggering point , how will system understand that the flag has been sent from third party and then the workflow should move forward.

How do I achieve this using transform maps? 

@Community Alums @Ankur Bawiskar Please help .

Can somebody help

[Rajesh Chopade1]

Hi @harry24 

In ServiceNow, you need to create a new REST API endpoint that the third-party system will call when it sends the status update.

Under your REST API, create a new Resource. Set the HTTP method to PATCH.

Define the Path for the resource, which will be called by the third-party system. For example, /api/your_api/change_status.

Use a Scripted REST API to handle the PATCH request. Under your Scripted REST API, create a new resource. Set the method to  PATCH and provide a path. In the script section, implement the logic to handle the incoming request.

Have a look of sample script bellow and make changes as per your requirement:

(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {
    // Extract data from the incoming request
    var changeId = request.queryParams.change_id; // Assuming you're sending a change_id in the query
    var newStatus = request.body.status; // Assuming you're sending a status in the request body

    // Check if change exists
    var changeGr = new GlideRecord('change_request');
    if (changeGr.get(changeId)) {
        // Update the status or other fields as needed
        changeGr.state = newStatus; // Set the new status
        changeGr.update();

        // Return a success response
        response.setStatus(200);
        response.setBody({
            "message": "Change status updated successfully",
            "change_id": changeId
        });
    } else {
        // Return a not found response
        response.setStatus(404);
        response.setBody({
            "message": "Change not found"
        });
    }
})(request, response);

i hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

rajesh

[harry24]

what will be the triggering point for this patch request ?

[Rajesh Chopade1]

hi @harry24 

The triggering point for a PATCH request in the context of your inbound integration with ServiceNow can vary based on your specific requirements and the third-party system’s behavior.

following are some common scenarios:

Status update event: The third-party system sends a PATCH request when a specific event occurs. This could be an internal flag or status change that indicates the completion of a task or a requirement.

Schedule job : A scheduled job in the third-party system could periodically check for changes and send a PATCH request to ServiceNow with the current status.

Manual triggering : A user in the third-party system manually triggers the PATCH request, for instance, through a button or interface once testing is complete.

[harry24]

How can I achieve this using import set ?