Hi Team
I have this below template
I have applied this template to this incident.
if u see here after = link is not popultating
can any on e please help me
@Ankur Bawiskar please help me
Hi @nameisnani ,
1.href="Place your link here"
2.<a href='#' >"Place the text you want to display it to user"</a>
3.Use target="_blank" if you want to redirect user to new tab else remove it
4.Replace the link in the template with any one of the options below.
## Redirect to new tab
[code]<a href="https://sssn.service-now.com/spnz?id=kb_article&sys_id=987d954f1bdd75503c441f46b04bcb54" target="_blank">Click here to navigate to the KB Article</a>[/code]
## Redirect to same tab
[code]<a href="https://sssn.service-now.com/spnz?id=kb_article&sys_id=987d954f1bdd75503c441f46b04bcb54">Click here to navigate to the KB Article</a>[/code]
5.Your template should look like this:
This incident has been logged to unlock the network account.
Here is a link detailing the process for using Self Service Password Reset & Account Unlock (SSPR).
[code]<a href="https://sssn.service-now.com/spnz?id=kb_article&sys_id=987d954f1bdd75503c441f46b04bcb54" target="_blank">Click here to navigate to the KB Article</a>[/code]
Same issue
Result
still same issue
I don't know why not complete link is not coming
can u please attach your template to the incident and check .
HI @nameisnani ,
Its working for me
Once open any incident , In the comments copy and paste the following ,save the record and check whether its working.
[code]<a href="https://dev4025xx.service-now.com/esc" target="_blank">Click here to navigate to the ESC Portal</a>[/code]
As you sugessted i have updated in template
result
not worked @Rakesh_M
@Ankur Bawiskar need your help
