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Incident Template Data not populating correctly when content contains after =

nameisnani
Giga Sage

Hi Team 

 

 I have this below template 

 

nameisnani_0-1790057513939.png

 

I have applied this template to this incident.

nameisnani_1-1790058094806.png

 

if u see here after = link is not popultating 

 

can any on e please help me 

 

@Ankur Bawiskar please help me 

 

 

14 REPLIES 14

nameisnani
Giga Sage

@Ankur Bawiskar  Need your help here - could you please help me 

 

@nameisnani 

this worked for me

add link in work notes incident template.gif

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar  can u please configure for additonal commenst

for me it is not working . can u please help me please

@nameisnani 

it worked for me for comments in SOW after adding this field.

it worked for me for comments and work notes in native and added link

AnkurBawiskar_0-1790075128811.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

nameisnani
Giga Sage

@Ankur Bawiskar @Ankur Bawiskar 

 

nameisnani_0-1790073763490.png

 

for me not working - can u please help me