Information - Nextthink Servicenow integration

[Himanshu Singh2]

Hi All,

I have a requirement to configure Nextthink- Servicenow integration for

1. Auto ticket creation based on next think issue alert.

2. Self service portal, when a user tries to raise an issue, one click solution should popup relavant to summary/issue.

Can you help me with the end-to-end steps on how to configure this and what will be required ?

@Ankur Bawiskar  

Thanks in advance

[Dr Atul G- LNG]

Hi @Himanshu Singh2 

https://video.nexthink.com/watch/uXxKnXMa1s3UdgRbvEjf7D

https://store.servicenow.com/store/app/7a22ff2e1ba46a50a85b16db234bcb51

https://nexthink.com/platform/integration/servicenow

If you downloaded the Nexthink app from the ServiceNow Store, there should be some documentation that goes along with the app as well as a method to get support from the author of the app.

[Ankur Bawiskar]

@Himanshu Singh2 

there is a paid store app for this

Nexthink CMDB Connector  

If your customer is not willing to purchase then you will have to setup a custom API based integration

what did you start and where are you stuck?

Nexthink API 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @Himanshu Singh2 ,

Nexthink Incident Management Connector is available in Servicenow store .

With Nexthink’s ServiceNow Incident Management Connector, ServiceNow consoles are populated with real-time end-user analytics that improves incident management, problem management and IT governance. In most cases, when an incident is created within ServiceNow, the incident is associated with an end-user and their endpoint device (CI). Nexthink provides real-time performance, security metrics, and configuration status information from the CI to equip ServiceNow users with complete visibility and ability to remediate in real-time.

Key features

• Access a real-time device checklist device directly in the ServiceNow console to gain additional context about the impacted device and improve decision-making.
• Take snapshots of device scores to understand their health and status at the time of the incident.
• Automate the discovery and population of user and device information in the incident form for faster incident management.
• Trigger Nexthink remote actions from ServiceNow for instant investigations and remediations.
• Open the device view of the Nexthink Finder from ServiceNow for further analysis in Nexthink.
• Optimize the Agent Workspace console with key actionable insight and automation.
• Deploy the Nexthink self-help widget in the ServiceNow Service Portal to proactively enable employees to resolve issues by themselves without IT interactions.