Integration with Cisco Contact Center
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‎06-13-2012 12:08 PM
We are implementing Service-Now and have been told by our Cisco Phone rep that Cisco Unified Contact Center Express 8.5 will not integrate with SN.
We would like to see an incident form populated with Cisco caller information from the call and SN.
Has anyone been able to make this happen with our version of Cisco Contact Center?
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‎03-02-2016 06:12 AM
Ron . . . this post is a couple of years old but did you get integrated with Cisco Contact Center? and if you did, can you share how you did it?
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‎12-02-2016 07:56 AM
Hey Mike,
Did you ever gen an answer on this?
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‎12-02-2016 07:58 AM
No, but ended up figuring it out as CTI comes out of the box. Here is wiki that helps me: Computer Telephony Integration - ServiceNow Wiki
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‎12-12-2018 01:23 PM
Hi Ron and Michael,
This is a response to your older posts but if you need a means to leverage your Cisco infrastructure but implement it with ServiceNow, 3CLogic can help. We offer a full contact center suite (IVR, CTI, etc.) embedded within ServiceNow which can compliment your Cisco (via a hybrid cloud approach) or we can provide a simple "connector" if all you require is a few basic integration points (ie: CTI softphone, activity posting, etc.).
Happy to offer guidance at your request.
Regards,
G. Seynhaeve (gseynhaeve@3clogic.com)
