Hi All,Actually i have a requirement that i need to do make some fields mandatory and read only on the catalog task form based on one field choice , so i need to do this only one particular catalog item only, so for that in client script i need to ...
Hi Team,We are using AI search in portal for knowledge articles. I can see "Meta" field is not getting used anywhere in AI search. I get below message in article form that content of meta field is not getting used in AI search. "AI Search does not in...
Hi ,We have added new assessment metric questions under required metric type .but these new questions are not visible or showing to end users but existing questions are visible.Issue : newly added assessment metric question are not visible.. I checke...
Hi all,I currently have a flow via Flow Designer where if a service catalog item is ordered it will kick off approvals and then create some tasks in relation to the requested item. If the tasks are closed the requested item (RITM) is also Closed Comp...
I am trying to capture a catalog item in an update set by clicking "Force to update set" but I am getting this error "Updates are already being recorded for this table." Thanks in advance.
we want one team/group have access to one category and not have to another to create or edit knowldge articles under it having access to one knowledge base and criteria set at category level.below screenshot , android knowledge category should be vis...
Hi All, How to set rest endpoint dynamically with RITM number in url from the Business rule. Tried the below but will this syntax work?rm.setEndpoint(restEndpoint);or any other way to handle this? var ritmNumber = current.number;gs.log("jmtst1 " + ri...
So there has been a requirement to modify the tooltip text "You can add only 50 rows" of a multi-row variable set to "You can add only (X) rows" where the value of x should be calculated based on the max_row attribute of multi-row variable set. Is th...
Hi All,I have a requirement where, the schedule job should run weekly once and should find knowledge article usages table (kb_use) and delete records that are more than 2 years old (created more than 2 year ago).
Hi All, I have a requirement. In incident table only certain groups can edit some fields from list view. Any members who are not part of those groups should not have the ability to edit fields from list view. How to achieve? Thanks!
Hi All, I need to add double quotes to values in an array please help me on how to do that. Example: var arr=["servicenow,community"]; I have an array like this but i need the array as var arr=["servicenow","community"]; via server script Please tell...
I am importing data for a date/time field through import sets into servicenow. Target filed is a date/time field on the sys_user table. 1. target field format is a date/time field, date format on user table is default - (system dd-mm-yyyy), time zon...
Hi All I have record producer.while submitting a form getting error record not found.on clicking on submit button, it redirecting me to record not found page.I tried to find bug but unable to find any route cause.PFA, screenshot of the portal page , ...
I have requirement to create ui action named "review" it should visible to only the users who is the reviewer field on the form. and When the review button is pressed it's supposed to evaluate whether there's a screenshot of the certification verific...
