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Need to change "requested for" for catalog items

Hello Everyone, I have a problem with service catalog whenever any one requested on behalf of any other user. Then after raising the request it will set requested for as the the requestor not "on behalf of user" Variable set is also fine see the belo...

Abhishek Rai by Tera Contributor
  • 1845 Views
  • 5 replies
  • 2 helpfuls

Best Practice or Correct Process for reusing an Asset

As I currently see it, an asset record and a ci record has a 1:1 relationship.  When there is a request to "decomission" a service, the CI and Asset records are set to 'Retired'.  In most cases this is okay as the server will no longer be needed howe...

aca by Kilo Contributor
  • 702 Views
  • 2 replies
  • 0 helpfuls

What is the Xpath CSS Selector in Guided tour Designer

Hi, guided tours which are not working due to incorrect configure of Xpath for the step which gives an error "Tour ended because the next step was not found."  Please explain what is XPath and CSS Selector? How can i correct the XPath

Nagamani2 by Tera Contributor
  • 785 Views
  • 1 replies
  • 0 helpfuls

Resolved! Business Rule for ''Additional Comments'' notification

Hello Community, I created the attached notification so that ''caller'' can receive an email notification when '' additional comments'' is updated. So far, callers do not get any notification hence if additional info is required, they do not know unl...

Kiff by Giga Expert
  • 4411 Views
  • 4 replies
  • 2 helpfuls

Resolved! Tracking time worked after every update to an incident.

Greetings,         Anyone tracking time worked on an incident by an   ITIL user or multiple ITIL users?   For instance, if I spent 20 minutes on troubleshooting an incident, I would like to be able to enter the 20 minutes somewhere on the incident fo...

alvinbm1 by Tera Expert
  • 3833 Views
  • 5 replies
  • 1 helpfuls

Resolved! Unable to create change task using sn_chg_rest API

Hi there! I am trying to create the Change Task using API. I am getting the below error message, but I am not sure what it is causing this issue. Payload: {   "type": "planning",   "short-description": "test",   "description": "desc",   "state": "-5...

Ram118 by Mega Guru
  • 1971 Views
  • 7 replies
  • 1 helpfuls

Regex to exclude numbers and special character except "-"

Hi All, I have a client script to make first letter of every word as capital and articles like 'a', 'the'. etc in small letters. But in that I need to add more conditions.1. numbers should not allowed 2. special character should not allowed except "-...

Samiksha2 by Mega Sage
  • 20821 Views
  • 3 replies
  • 0 helpfuls

Update worknotes with setWorkflow false

How to update worknotes comments in the RITM activity, when we use setworkflow (false) through background script? req.work_notes = 'closed your request with approval';req.request_state = 'closed_complete';req.setWorkflow(false);// will not trigger BR...

sukran by Mega Sage
  • 996 Views
  • 3 replies
  • 0 helpfuls

Showing negative number

Hi Team,  My Dashboard shows a negative number. Can you please help? unfortunately, After a refresh, it's showing the correct number.  

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B Ashok by Tera Guru
  • 1235 Views
  • 2 replies
  • 1 helpfuls