I have a user that is trying to get a view into all of her tasks (incident, change, it request, etc). She's trying to view the task list where the assignment is herself. She is trying to filter out states from incidents by using 'is not one of" awa...
Can anyone confirm that the "repeat_until" date on a maintenance window should be considered when conflict detection runs on a change request? (meaning if the date is in the past then the maintenance window shouldn't be considered for detection.) ...
Hi, i am new in integration. can someone provide me REST integration examples (using third party app like JIRA), or somewhat videos links etc to get the concept clear.
I have PA plugin installed in my PDI yet there is no data displayed in my DB Is there something else that needs to be turned on? thanks
Hi, We have an urgent requirement from the customer to create a Time series Incident Ageing graph in the Performance Analytics Dashboard. The X- axis would contain the days and the Y-axis will contain the count of the total pending incidents.. The ma...
I am unable to create knowledge article from incident by ticking the 'knowledge checkbox' even after the incident is resolved. OOB 'incident create article' is present.
Hi All, we have a requirement to create 3 variables in MVRS, Category, sub category and quantity. When a category is selected, only the sub categories associated to that category should be displayed. How can we achieve this? Thanks!
Requirement: Needs a report on CMDB that can give a report of modification in (attributes/relationships) CI records for in last 24 hours. We need to ensure there shall not any impact to system performance by pulling that data through report. If neede...
Hi, I have created a workflow and attached to a catalog item and captured in a update set in Dev instance. now I have moved that to test environment, when i am clicking on previewed it is showing an error : "Could not find a record in sys_user for c...
how to delete work notes in service now ticket
Hi all, I'm trying to find the best solution to remove the preview icon from one of my reference variable (Requested for) from all the items on the Service Catalog. Can someone assist suggesting the 'best practice' solution? Thank you, Preet Patel Th...
So here is an example I found and slightly massaged already: if(!gs.getUser().isnotMemberOf('sys_id')){ //sys_id of group to check if user is a member of current.addQuery('sys_id','!=','sys_id_of_group_to_hide');} (In that example, I changed !...
Hello Team, I am looking out for code to implement predictive intelligence on incoming incident, when an incident is getting created want to auto fill the category on the form, can someone please provide some inputs on how to go ahead. Thanks in adva...
Hello, For one of our forms, we want to display a set of fields based on the quantity of the line item (max is 15). example: If quantity is '1', show one section only consisting of 8 fields. if quantity is '2', show two sections consisting for 2*8 fi...
