I have added a user who does not have itil role to the watch list of an incident. But, that user is not seeing that incident. Its not visible to him. Here is what I am reading in servicenow documents. "Users who do not have the itil role can view inc...
Hi How to share the end point to third party application to create a ticket in our instance as of now I have share using oob rest API explorer and header as POSThttps://xxxxxxxxxx.com/api/now/table/sn_customerservice_case is this fine or any standar...
Hi All,I have created a scoped app called Automation and created a table called Automation Cases. For the scoped app, I have created a new portal as well, In the header I'm using the OOB My requests Menu Item like below.Currently, it shows the incide...
Hi All,I want to fetch the current record which is newly created means Abc but in logs i am getting Xyz. Kindly help me. Script in email script :var compname = new GlideAggregate('u_teststar');compname.addEncodedQuery('sys_created_onONToday@javascrip...
I have a requirement to generate an Email Notification via an event queue. in my case the incident contains two attachments but I need to pass only one attachment to the gs.eventqueue method. Can someone tell me if there is a way to achieve this? the...
Hi All, I'm building a new portal for a scoped application. I want to add some space between the footer and the last widget. currently it is like below. The purple color one at the end is the footer, between the Highlights and the footer, I want to a...
Hello,We have a requirement to on the customize table where we have created 3 fields and these 3 fields should have read and write access for role "itil".For this we have created simple read and write operation ACL for the required table and the give...
Hi Folks,I have a requirement of adding a new field on the change request form called "Sub Subcategory".We already have "Category" and "Subcategory" fields on the change form and subcategory is dependent on category. This is OOB functionality.Now thi...
What is the difference between batch update sets and merge update sets and what exactly batch update set will do and what merge update set will do? Can anyone explain in simple words
Hi, What is difference between batch update set and merge update set in ServiceNow. Can anyone please make me understand it with example for it. Regards, Nivedita
I have update my email properties to enable both outgoing and incoming emails on my developer instance, however only outgoing emails appear to be working. I have sent in a new email into my developer email address devxxxx@servicenowdevelopers.com a...
Hello. We have a search bar on our company's portal. It works globally, so it shows you results about catalog items in all categories available. You can see it below: However we want the search bar to work locally. For example, if the user selects C...
The change manager at my company is looking for definitions that we can document for our change management process for the change closure codes. We've been looking and haven't found anything yet. Does anyone have a good resource of where I may be abl...
Hello ALL, I need to create a report -specific to any Incidents upgraded to P1 or downgraded from P1 to something else I did the following: 1. I created Metric Report>Metrics --> Definitions --> Newwith the following criteriaSee screen shot 2. Creat...
Hi Community, I have created a termination form in Service Catalog item , when a termination form is filled by users, there is filed called Effective date (variable is name effective_date) select for the actual termination date. I want to show the sa...
