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How is the change success score value calculated?

Hello all, Recently we have implemented change success score card and I would like to know how the score is calculated.I have gone through the ServiceNow documentation and aware of the multiplier values.But, even if I have only successful changes, th...

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Harini17 by Tera Expert
  • 1314 Views
  • 2 replies
  • 0 helpfuls

ServiceNow integration with AD

Hi Can anyone share the docs and architecture diagram that helps to integrate servicenow with Active Directory. As we are planning to initiate some automations and wanted to know the process. This helps a lot Thank youVamshi

Resolved! Attachment on Catalog task

I want to make attachment mandatory on a particular catalog task for only one catalog item. How can I achieve it? Thanks.Vaishali

Resolved! How to access global variable in catalog client scripts?

I'm trying to create a global variable in a Catalog Client Script, available for all other client scripts to access: var globalVar = ''; function onLoad() { var ajax = new GlideAjax('TestScriptInclude'); ajax.addParam('sysparm_name', 'returnPrope...

Best approach to send survey to guest users

Hi experts,We have requirement to make external visitor accept company policy before they visit.We thought to send survey (which has one question with policy information) to Guest users and based on their response, we need to update the record relate...

Resolved! How to show error message on multiple choice variable.

Hello TeamI have requirement on catalog item to show error message on multiple choice variable based on other variable.When I select the "call meeting check box" and select the "select" choice in the multiple choice error has to display on multiple c...

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vinod9 by Tera Expert
  • 1185 Views
  • 5 replies
  • 1 helpfuls

How to Create Task Group Templates

We've just begun to evaluate ServiceNow as of today, and I have setup a developer instance to help us look at functionality. We currently use BMC Remedy ITSM. One of the capabilities that Remedy has that I am having trouble finding a similar way of a...

MarkTAZ by Giga Contributor
  • 1516 Views
  • 2 replies
  • 0 helpfuls

Resolved! Hide Catalog Item from Popular Items

Can please someone help me how can we hide a specific catalog item from popular items widget in SanDiego release?As I have seen in SanDiego, the widget has been changed so much from the previous release, as my code is working fine in previous release...